Privacy and Policy

Salesgem Technologies Pvt Ltd, its affiliates and subsidiaries (“we,” “us,” “our”), thank you for using our services.

This Privacy Policy aims to inform you about the collection, use, and disclosure of personal information when you use our website, software, and services, collectively referred to as the “Service”. We are committed to protecting your privacy and ensuring compliance with relevant data protection laws in the countries we operate in.

1. SCOPE

While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:

This Policy details the critical aspects governing your personal data relationship with Salesgem which is owned and operated by Salesgem Technologies Private Limited, a company incorporated under the laws of India, and having its registered office at Room No.37/24Y, 2nd Floor, Calicut Business Center, Kallai, Calicut- 673003, Kerala India and shall include its affiliates;

Your personal data relationship with Salesgem Technologies Pvt Ltd varies based on the capacity in which you interact with us/avail of our products and solutions (“Services”). You could be:

• How and why we collect, store and use your personal data in the various capacities in which you interact with us; and
• The rights that you have to determine the contours of this interaction.

As a business service, we neither target our Services toward nor knowingly collect any personal information from any individuals under the age of 18. By accessing this Website, you represent and warrant that you are 18 years of age or older. If you are under the age of 18, please do not use the Website without the supervision of a responsible adult.

2. SUMMARY

While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:

This Policy details the critical aspects governing your personal data relationship with Salesgem which is owned and operated by Salesgem Technologies Private Limited, a company incorporated under the laws of India, and having its registered office at Room No.37/24Y, 2nd Floor, Calicut Business Center, Kallai, Calicut- 673003, Kerala India and shall include its affiliates;

Your personal data relationship with Salesgem Technologies Pvt Ltd varies based on the capacity in which you interact with us/avail of our products and solutions (“Services”). You could be:

• a visitor to salesgem.io (“Website”) or any pages thereof (“Visitor”);
• a person/entity availing of one of our Services (“Customer”); or
• an employee/agent/representative/appointee of a Customer who uses the said Service (“User”);

Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ and this Policy details such variations;

This Policy is a part of and should be read in conjunction with our Terms of Service; and This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

If you have any queries or concerns with this Policy, please contact our Grievance Officer (refer Section 12). If you do not agree with the Policy, we would advise you to not visit/use the Website or the Salesgem mobile application(s)/platform(s) (collectively “App”).

3. INFORMATION WE COLLECT AND HOW WE USE IT

a. What are the cookies referred to above?

Cookies are text files which are sent from our server and downloaded to your Device when you visit our Website. They are useful because they allow us to recognize your Device when you return. You can disable them through your browser should you so wish. You can find more information about cookies at: www.allaboutcookies.org

You can manage and control cookies preferences through your web browser settings. Most browsers allow you to block, delete, or disable cookies entirely. However, please be aware that restricting cookies may impact the functionality and user experience of the Service.

b. What are the Web Beacons referred to above?

Web Beacons (also known as Clear GIF, Web Bugs or Pixel Tag) is a tiny picture file embedded on the Website/App that tracks your behaviour and navigation. It is similar to a cookie in what it does, but it doesn’t get downloaded on to your Device. You can find more information about Web Beacons at: http://www.allaboutcookies.org/faqs/beacons.html

Upon receiving your specific consent, we may share the data we collect from Cookies or Web Beacons with our advertisement partners to track your visits, establish your non-personal identity and present you with targeted advertisements about our Services. You can choose to withdraw this consent at any time, here.

Accordingly, the grounds on which we can engage in processing are as follows:

We may also use aggregated and anonymised data for other internal business purposes. We are entitled to use such anonymized data freely, without any restrictions other than those set out under applicable law.

4. YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT

Depending on the jurisdiction and the applicable law, you may have certain rights regarding your personal information:

a. AUSTRALIA- PRIVACY ACT

In accordance with the requirements of Australia’s Privacy Act, you may have the following rights:

b. CANADA- PIPEDA

In accordance with Canada’s Personal Information Protection and Electronic Documents Act, you may have the following rights:

c. EEA/EU/UK- GDPR

If you reside in the European Economic Area, European Union or the United Kingdom you may have the following rights:

d. PHILIPPINES- DPA

In line with Philippines’ Data Privacy Act of 2012, you may have the following rights:

e. SINGAPORE- PDPA

In line with Singapore’s Personal Data Protection Act, you may have the following rights:

f. SOUTH AFRICA- POPIA

In accordance with the requirements of South Africa’s Protection of Personal Information Act, you may have the following rights:

g. UAE- PDPL

In accordance with the requirements of the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection, you may have the following rights:

h. USA

Depending on the State in the USA in which you are located, you may have certain rights in accordance with the local data protection laws such as:

The data provided by you as a Visitor, or when you sign up as a Customer / User or register for our Services will be processed by us for the purpose of rendering Services to you or in order to take steps prior to rendering such Services, at your request. Salesgem respects your privacy and allows you to opt out of providing personal Information and sensitive personal data. You can withdraw your previously given consent by communicating your decision in writing. However, please note that opting out or withdrawing consent may limit your access to certain services or benefits.

In case you want to exercise any of the rights set out above, you can reach us at [email protected] or at the contact details mentioned in Section 12 below. If you believe we have used your personal data in violation of the rights above or have not responded to your objections, you may lodge a complaint with your local supervisory authority.

Additionally, please note:

If you are a Customer/User using one of our Services to collect data about a data subject from third-parties, it shall be your sole obligation to inform such data subject about the source of such data in accordance with applicable law; and

5. RETENTION OF PERSONAL INFORMATION

• We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.
• We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.
• If you are a Customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers

6. TOOLS USED BY OUR CUSTOMERS

If you are a Customer, you are empowered to use proprietary or other third party technologies (for example Flash Cookies) on your website and host them in our App. If you do, you agree and acknowledge that it is your sole obligation to inform your Leads about any data you collect by using such technologies and the policies by which such collection is bound.

7. TRANSFER OF INFORMATION

• In order for us to facilitate our global operations, we may transfer and access the data we collect and process in accordance with this Policy, to our group companies around the world. Your rights and protections will, under no circumstances, be diluted by this transfer. By using our Service and providing your information, you consent to the transfer of your data to these international locations.
• We take appropriate measures to ensure the security and confidentiality of your personal information during international transfers. These measures may include entering into data transfer agreements based on requirements of relevant data protection authorities or ensuring that the recipients of your data are certified under recognized data protection frameworks. We shall also put in place industry-standard technical and organizational measures (including robust data handling policies) to ensure that such transfers are completed in accordance with applicable laws.
• Further, in the ordinary course of business, we may employ other companies and people to assist us in providing certain components of our Services in compliance with the provisions of this Policy. To do so, we may need to share your data with them. We will ensure, through contractual agreements and other appropriate measures, that these third parties process your data in accordance with applicable data protection laws.
• Some of the examples of where we may sub-contract processing activities to third parties include—data analysis, marketing assistance, processing credit card payments, and providing customer service.

8. THIRD PARTY LINKS

We may display links to third-party websites or applications on our Website or App for advertising or providing you with relevant content. We will not be responsible for such third-party websites or applications if you choose to access them. If you provide any data to such website/application, please ensure you read their policies given that you will no longer by bound by this Policy in doing so.

9. COMPELLED DISCLOSURE

In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

• Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
• To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
• To investigate fraud or violation of our Acceptable Use Policy;
• If required in connection with legal proceedings brought against Salesgem Technologies Pvt Ltd, its officers, employees, affiliates, customers or vendors; or
• To establish, exercise, protect, defend and enforce our legal rights.

10. SECURITY OF YOUR PERSONAL INFORMATION

We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as a credit card number or your geo-location), it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.

Your password is your first line of defense once you set up a Salesgem account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your Salesgem account once you have used the same.

11. RIGHTS RELATING TO CUSTOMER DATA

• We also process personal information submitted by or for a customer to our Services. We process such personal data as a processor on behalf of our customer, who is the controller of such data. We are not responsible for the compliance of our customers with the applicable data protection law. We request you to refer to their respective privacy statements to understand their privacy and security practises.
• As a processor, we may only access and process customer data based on their instructions. Therefore, if your data has been submitted to us by or on behalf of the Customer, we request that you contact the customer directly. If you wish to make any requests to us directly, please also provide us with the name of the customer who provide your data to us. We will refer your request to the customer and support them as needed in responding to the request.

12. FACEBOOK INTEGRATION PRIVACY POLICY

What Data Do We Collect and Why

When you integrate Salesgem with Facebook, we collect your Facebook authentication information. This data is used solely for authentication purposes.

You can request the deletion of your Facebook integration by contacting us at [email protected] and all personal data acquired from Facebook will be removed from the platform within 10 working days.

After integrating your Facebook account and lead forms with Salesgem, your leads from Facebook will be fetched and collected in real-time into the CRM.

How Can You Monitor the Collected Data?

You can view all the leads collected from Facebook on the Facebook Integration Dashboard.

How Can You Request Deletion of the Data?

Since the leads collected from Facebook and the history created in the CRM for those leads are essential business data, there is no self-service interface within the Salesgem CRM app to delete this data, in order to prevent accidental deletion. However, you can request the deletion of this data by emailing [email protected] from your registered email address. The data will be deleted within 10 working days.

Disclaimer

Once you request the deletion of data, including the leads from Facebook, all history related to those leads in the CRM will also be deleted.

Deleted information may be retained in backups for up to 60 days. Backups are encrypted and are only accessed if needed for disaster recovery purposes.

13. CONTACT US

If you believe that we have not been able to assist with your complaint or concern, depending on the data privacy/protection law applicable in your country, you have the right to lodge a complaint with the competent supervisory authority.

14. CHANGES TO POLICY

• Please note that this Privacy Policy may be subject to change from time to time. The revised Privacy Policy will be published on this page, and the “Last Updated” date at the top of this document will reflect the most recent update.
• We are committed to upholding your rights and privacy. We encourage you to regularly check this Privacy Policy to stay informed about any updates or modifications. By continuing to use our Service after any changes to this Privacy Policy, you acknowledge and agree to be bound by the revised terms.
• If we make significant changes to the way we handle your personal information or alter the purposes for which we process your data, we will endeavour to provide you with reasonable notice of such changes, such as via notice on the Salesgem website or email, and where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.