Last Updated: April 2025
Salesgem Technologies Pvt Ltd, its affiliates and subsidiaries ("we," "us," "our"), thank you for using our services.
This Privacy Policy aims to inform you about the collection, use, and disclosure of personal information when you use our website, software, and services, collectively referred to as the "Service". We are committed to protecting your privacy and ensuring compliance with relevant data protection laws in the countries we operate in.
This Policy details the critical aspects governing your personal data relationship with Salesgem, which is owned and operated by Salesgem Technologies Private Limited, a company incorporated under the laws of India, having its registered office at Room No.37/24Y, 2nd Floor, Calicut Business Center, Kallai, Calicut‑673003, Kerala, India, and shall include its affiliates.
Your personal data relationship with Salesgem Technologies Pvt Ltd varies based on the capacity in which you interact with us. This Policy covers:
As a business service, we neither target our Services toward nor knowingly collect any personal information from any individuals under the age of 18.
While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein.
Your personal data relationship with Salesgem Technologies Pvt Ltd varies based on the capacity in which you interact with us. You could be:
Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ. This Policy is a part of and should be read in conjunction with our Terms of Service.
| Type of User | Visitor | Customer | User |
|---|---|---|---|
| What Data We May Collect | IP Address, location, browsing behaviour, device details, cookies & web beacons, inquiry details (name, email). | Name & email of your representative; payment method information. | Name, email, IP address, location, device details, usage behaviour, cookies, SMS/call logs (opt‑in), email sync data (opt‑in). |
| How & Why We Use It | To analyse behaviour and enhance Website interactions; with consent, to send newsletters or retarget ads. | To facilitate Service registration and payments; with consent, to send marketing emails. | To facilitate Service provision; to send Service update emails; with consent, to send marketing emails. |
Cookies are text files sent from our server and downloaded to your device when you visit our Website. You can disable them through your browser settings.
| Essential | Analytical | Functional | Advertising |
|---|---|---|---|
| Necessary for proper functioning (page navigation, secure login). | Help us understand how users interact with the Service. | Enhance functionality and remember your preferences. | Deliver relevant advertisements and measure campaign effectiveness. |
Web Beacons (also known as Clear GIF, Web Bugs or Pixel Tags) are tiny picture files embedded on the Website/App that track your behaviour. They are similar to cookies but are not downloaded to your device.
The grounds on which we engage in processing:
| Nature of Data | Grounds |
|---|---|
| Visitor Data | Consent; Performance of a Contract; Legitimate Interest |
| Account Registration Data | Performance of a Contract; Legitimate Interest |
| Payment Data | Performance of a Contract; Compliance with applicable laws; Legitimate Interest |
| Marketing Data | Consent; Legitimate Interest |
We may also use aggregated and anonymised data for internal business purposes.
Depending on the jurisdiction and applicable law, you may have certain rights regarding your personal information. These include rights under Australia's Privacy Act, Canada's PIPEDA, the EEA/EU/UK GDPR, Philippines DPA, Singapore PDPA, South Africa POPIA, UAE PDPL, and US state privacy laws — including rights to be informed, access, rectification, erasure, restriction, objection, data portability, and to lodge a complaint.
To exercise any of these rights, contact us at [email protected].
If you are a Customer, you are empowered to use proprietary or third-party technologies on your website and host them in our App. If you do, you agree that it is your sole obligation to inform your Leads about any data you collect by using such technologies and the policies by which such collection is bound.
We may display links to third-party websites or applications on our Website. We are not responsible for such third-party websites. If you provide data to such websites, please read their policies as you will no longer be bound by this Policy.
We may disclose any data collected from you if required:
We implement industry-standard technical and organisational measures using a variety of security technologies and procedures to help protect your data from unauthorised access, use, loss, destruction or disclosure. When we collect particularly sensitive data, it is encrypted using industry-standard cryptographic techniques including SSL, TLS, RSA, and AES.
Your password is your first line of defence — set a strong password, never share it, and sign out of your Salesgem account when done.
When you integrate Salesgem with Facebook, we collect your Facebook authentication information. This data is used solely for authentication purposes.
You can request the deletion of your Facebook integration by contacting us at [email protected] and all personal data acquired from Facebook will be removed from the platform within 10 working days.
After integrating your Facebook account and lead forms with Salesgem, your leads from Facebook will be fetched and collected in real-time into the CRM.
You can view all the leads collected from Facebook on the Facebook Integration Dashboard.
Since the leads collected from Facebook are essential business data, there is no self-service interface to delete this data. You can request deletion by emailing [email protected] from your registered email address. The data will be deleted within 10 working days.
Once you request the deletion of data, all history related to those leads in the CRM will also be deleted. Deleted information may be retained in backups for up to 60 days. Backups are encrypted and are only accessed if needed for disaster recovery.
| Address: | Salesgem Technologies Pvt Ltd, Room No.207, 2nd Floor, Calicut Business Center, Kallai, Calicut‑673003, Kerala, India |
| Email: | [email protected] |
If you believe that we have not been able to assist with your complaint or concern, you have the right to lodge a complaint with the competent supervisory authority in your country.