A B2C CRM is software built for businesses that sell directly to individual customers — it captures every lead from Facebook, Instagram, WhatsApp and your website, and gets a rep to follow up before the customer buys from a competitor. Salesgem is a B2C CRM for small businesses: it captures leads from every channel automatically, auto-assigns them to your team, and shows you exactly which campaigns are making you money.
Not because the product isn't good. Not because the team doesn't care. Because there's no system connecting your leads to your follow-ups.
Connect Facebook, Instagram, WhatsApp and your landing pages once. Every new lead flows into Salesgem automatically — no more checking six tabs, no more leads slipping through the cracks. Google Ads leads can be routed in via Zapier or Pabbly while native support is in development.
Track every lead from first enquiry to closed deal — New, Contacted, Quoted, Negotiation, Won. Spot what's stalling, who's going cold, and where your team should focus right now.
Set rules once: route by deal value, source, product interest or customer history. High-value leads go to senior reps, returning customers get their original contact — without anyone having to think about it.
Salesgem works for any B2C business where fast follow-up and organised pipelines drive revenue.
Still not sure if Salesgem is the right fit? Talk to us — we'll tell you honestly.
Book a free demoSalesgem is built specifically for B2C small businesses — teams of 2 to 20 people that sell products or services directly to individual customers. It captures leads from Facebook, Instagram, WhatsApp and your website automatically (Google Ads leads can be routed in via Zapier or Pabbly while native integration is in development), tracks every prospect through a visual sales pipeline, and ensures your team follows up before the customer buys from a competitor. Most B2C teams are fully set up in an afternoon with no technical expertise needed.
A CRM helps B2C small businesses get more customers by making sure no lead is missed and no follow-up is forgotten. When a new lead arrives from Facebook, Instagram or WhatsApp, Salesgem assigns it to the right team member instantly. Every conversation is logged, every stage of the sales process is tracked, and your team knows exactly which leads need attention today — so you convert more of the leads you're already paying to get.
Salesgem brings WhatsApp into your CRM so conversations are tracked, searchable and not dependent on anyone's personal phone. Your team can send and receive WhatsApp messages from within Salesgem — and every message is logged against the customer's record.
Yes. Salesgem tracks the source of every lead and maps it to conversions. You can see which campaigns are bringing customers who actually pay, not just people who fill a form. This helps you cut wasted ad spend and invest in what converts.
Not at all. Salesgem is designed for small B2C teams — typically 2 to 20 people. Most teams are fully set up and running in an afternoon, with no IT support or technical expertise needed. We also offer a free onboarding call to get you started the right way.
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