Yes, multiple sales reps can use one WhatsApp number. There are two ways to do it. The free WhatsApp Business app links one number to a primary phone and up to four extra devices, so a small team can share access. For a real sales team that needs lead ownership…
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How to move a WhatsApp chat to a booked appointment
I have spent years managing sales teams, and most of that time has been spent watching what happens after a lead arrives. I started in the aesthetic clinic world, then worked with coaching institutes, solar companies, and a few dealerships. The product changes. The channel changes. The one thing that…
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Why WhatsApp lead management should not live on one phone
I have spent more than ten years advising sales teams across industries, from aesthetic clinics to home services. I am in constant contact with sales experts, and they keep describing the same pattern. Their entire WhatsApp lead management sits inside one rep’s personal phone. Every enquiry, every price question, every…
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How to Manage WhatsApp Leads at Scale
You manage WhatsApp leads at scale by giving every lead one clear owner, keeping the full conversation history in one place, and automating only the predictable messages. Assignment, reminders, and routine confirmations belong to software. Pricing questions, objections, and product choices stay with the salesperson. A CRM for WhatsApp leads…